Technical Information
We’ve put together a list of some key technical issues that new (and some returning) students often ask.
These involve your student ID, getting an email address, etc.
1. Getting your student ID (ZACK card)
All students need to get a student ID (known as a “ZACK” card). You need this to take books out of the library, enter certain building on campus, make copies on campus, purchase food at the cafeteria (Mensa), and more.
To get your ZACK card, you will need to fill out the following form and send it the “Studentische Abteilung”:
(This form also needs to be used if you lose your Student ID)
Student ID form (in German)
You then need to validate your ZACK card in either the F-Building or the library.
2. Setting up a user account / email account
The information for setting up a HTWG user account from our computer center was sent to you along with the enrollment information.
For a description (in German), take a look at this video
(see 3.1 and 3.2 on the video list)
3. Technical Support
If you’re having technical difficulties, you can contact the following departments:
Helpdesk (technical issues):
rechenzentrum@htwg-konstanz.de
Student IT support:
studi.support@htwg-konstanz.de
4. Course access for at-risk groups
If you belong to an at-risk group and cannot attend in-person classes, please contact the dean of your department to find a technical solution (e.g., hybrid classes) that allow you to attend.
